FAQs

    Frequently Asked Questions

    Where does Liora Vine ship to?

    We currently ship to addresses within the United States. All orders qualify for free standard shipping, with no minimum purchase required.

    View Shipping Policy

    How long will it take to receive my order?

    Orders are typically processed within 1–3 business days and delivery take about about 7-12 business days. Delivery times may vary depending on carrier delays or holidays.

    View Shipping Policy

    Do you charge for shipping?

    No, shipping is completely free on all U.S. orders.

    View Shipping Policy

    What is your return policy?

    We accept returns within 30 days of delivery as long as items are in new condition. Return shipping is free, and refunds are processed within 10 business days of receiving your return.

    View Return and Refund Policy

    Can I exchange an item instead of returning it?

    Yes, we allow exchanges if the item is returned in new condition. If your requested replacement is unavailable, we’ll issue a refund instead.

    View Return and Refund Policy

    How do I start a return?

    To start a return, simply contact our customer service team. We’ll send you a prepaid return label that you can download and print, making the process quick and hassle-free.

    View Return and Refund Policy

    What payment methods do you accept?

    We currently accept PayPal and Venmo at checkout.

    View Billing Terms and Conditions

    Is my payment information secure?

    Yes, your privacy is our priority. All transactions are protected with SSL encryption to ensure your payment details are safe and secure.

    View Billing Terms and Conditions

    Do you charge any restocking fees?

    No, we do not charge restocking fees. You’ll receive a full refund for eligible returns.

    View Return and Refund Policy

    How can I contact customer support?

    Our team is available Monday through Friday, 9 AM – 5 PM (GMT-5). You can reach us by email at info@lioravine.com, and we aim to reply within 24 business hours.